Call 0203 675 6252 or email customercare@changanuk.com

To help us assist you please provide the below:

• Your full name, contact details and vehicle information
• An accurate description of your issue
• Your desired outcome and a good time for us to contact you back

We aim to resolve concerns as quickly as possible. If we need to investigate further, we'll acknowledge your complaint within five working days and keep you updated throughout the process.

We'll work with you to reach a fair resolution and will confirm the outcome in writing. If you're not satisfied with our response, please let us know.

We aim to provide a final response within eight weeks. If this isn't possible, we'll explain the delay and keep you informed of the next steps. If you are dissatisfied with our final response or 8 weeks have passed since you raised your concerns, you can take your case to The Motor Ombudsman (TMO).

The Motor Ombudsman is the automotive dispute resolution body. It’s focused solely on the automotive sector and self regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. You can find out more about them or contact them directly by:

Post: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN

Telephone: 0345 241 3008

Website: www.themotorombudsman.org